ForgeRock AIC Practice Exam

Which method does the preconfigured ForgottenUsername user journey use to show the user their username?

1. Redirecting users to a username retrieval portal

2. Prompting the user to answer security questions

3. Collects and sends an email to the end user with their username in the email

4. Displaying the username after successful authentication

The correct answer is: Collects and sends an email to the end user with their username in the email

The preconfigured ForgottenUsername user journey is designed to assist users who have forgotten their usernames by directly providing them with their usernames in a secure manner. The correct method involves collecting the necessary identification information from the user and then sending an email that contains their username. This approach is effective because it ensures that only the legitimate owner of the account receives the username, helping to maintain security while providing the requested information. This method also aligns with best practices for user support systems, which prioritize convenience for the user while also protecting sensitive account details. By using email as the medium, the system can leverage existing user contact details to verify identity and provide a straightforward solution for username retrieval. Other options, while potentially useful in different contexts, do not directly align with the predefined mechanism of the ForgottenUsername journey. Redirecting users to a portal may not provide immediate assistance and relies on the user navigating to another page, prompting security questions could be cumbersome or insecure, and displaying the username after authentication does not address the original problem of the forgotten username. Therefore, the choice of emailing the username represents a direct and secure response to the user’s request.